investigate and eliminate players abusing multiple accounts
Sadly I think the time has come to crack down on those creating multiple accounts in order to disadvantage honest players.
The reputation of your system is being damaged by activities like this and I urge you to investigate and take some sort of action to protect the game we love.
I've loved this game for over 20 years, and invested considerable time into promoting it and helping newcomers. I was delighted to rediscover it recently through nu, and although as a new account I was offered a midshipman slot in a MvM game, I declined because I didn't feel that would be fair to the other midshipmen given my extensive experience from 20 odd years ago. To find that experienced players may be creating extra accounts to prey on inexperienced newcomers leaves a nasty taste in my mouth.